Frequently Asked Questions
Everything you need to know about your Rose Official shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
Are your materials sustainably sourced?
At The Rose Official Shop, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.